Voice of the Client Webinar Recordings

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Did you miss the Voice of the Client webinars during CFI's Financial Inclusion Week? Do you want to learn about the benefits and challenges of using mobile phones to capture client satisfaction data? 


You can view the playbacks here:


English (Cambodia)

Spanish (Peru)


MIX’s webinar focused on the Voice of the Client project, a pilot developed for financial services providers (FSPs) to leverage mobile technologies as a means to analyze client satisfaction. MIX shared research findings from Cambodia and Peru and offered insight on how to best use interactive voice response (IVR) technology to gather client-level data for decision-making. The idea of the Voice of the Client initiative was originally conceived by Hivos, building on its citizen monitoring experiences in fields outside microfinance. Hivos was the principal funder of the first two pilots in India and Peru, which were coordinated and managed jointly by MIX and Hivos.


You can also view the reports here: