Microfinance Information Exchange Promoting financial inclusion through data and insight

Publications

Publications

Browse our recent features by selecting one of our publications below or scrolling down the page to browse our entire feature archive.

MicroBanking Bulletin

MicroBanking Bulletin

Read features on critical microfinance industry topics written by MIX staff, microfinance practitioners and academics.

MIX Microfinance World

MIX Microfinance World

Find microfinance country, regional, and/or global analysis

Recent Features

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Annual Benchmark Report for Papua New Guinea - FY2014

Date: 
April 2016
The data and analysis is based on self-reported numbers of financial and operating numbers for FY 2013 and FY 2014, for a total of 9 FSPs in the country. The financial analysis is based on the audited financial statements of FSPs for FY 2013 and FY 2014. The benchmark values have been presented at three different levels, i.e. Total, Median and Averages (simple and weighted averages as stated) across all the indicators and peer groups.

Voice of the Client: An analysis of client satisfaction and consumer protection across four microfinance institutions in Peru

Date: 
February 2016
Author(s): 
Jacqueline Foelster, Armonia Pierantozzi, and Micol Pistelli

This report presents the findings of the Voice of the Client project in Peru, the second phase of a joint initiative developed by Hivos and MIX with the objective to strengthen the application of Client Protection Principles in the microfinance sector and ensure that financial services are tailored to meet client needs. This initiative leverages mobile technology for microfinance institutions (MFIs) to proactively reach out to clients to uncover potential issues affecting their level of satisfaction with the suite of products and services offered.

MIX FY2015 Annual Report

Read about MIX's accomplishments in FY2015 as well as our near-term initiatives.

Assessing Green Microfinance: Qualitative and Quantitative Indicators for Measuring Environmental Performance

Date: 
November 2015
Author(s): 
MIX and the European Microfinance Platform (e-MFP) Microfinance & Environment Action Group

Voice of the Client: An analysis of client satisfaction and consumer protection across four microfinance institutions in India

Date: 
October 2015
Author(s): 
Armonia Pierantozzi and Micol Pistelli

This report presents the findings of the Voice of the Client project in India, a ground-breaking initiative in the microfinance industry developed by Hivos and MIX to leverage mobile technologies as a means to analyze the level of satisfaction of clients with the suite of products and services offered by their MFIs. The analysis is based on data related to client protection principles which were collected from nearly 6,000 clients across four MFIs in India, namely Cashpor, Satin, Sonata, and Ujjivan.

State of the Data 2015

Date: 
August 2015

While the Global Findex and the IMF’s Financial Access Survey are beginning to fill the gap in national-level measures of financial inclusion, MIX's FINclusion Lab aims to address the subnational

Perú: Desafíos para ampliar la cobertura de servicios financieros

Date: 
August 2015
Author(s): 
Renso Martinez